Cancellation policy

For Daily- scheduled tours

 

Cancellation policy

  • Up to 24 hours before the scheduled tour departure time, there is no cancellation fee.
  • Within 24 hours of the scheduled tour departure time, 100% cancellation fee.

 

Rescheduling policy

  • Reschedule is subject to availability of our equipment and tour leaders.
  • You can reschedule your tour up to 24 hours before the scheduled tour departure time free of charge.
  • If you reschedule your tour within 24 hours before the scheduled tour departure time, we will charge extra 50% on the total price.

 

For private tours

 

Cancellation policy

  • Up to 7 days before the scheduled tour departure time, there is no cancellation fee.
  • Within 7 days of the scheduled tour departure time there is a 100% cancellation fee.

 

Rescheduling policy

  • Reschedule is subject to availability of our equipment and tour leaders.
  • You can reschedule your tour up to 7 days before the scheduled tour departure time free of charge.
  • If you reschedule your tour within 7 days to 48 hours before the scheduled tour departure time, we will charge extra 25% on the total price.
  • If you reschedule your tour within 48 hours before the scheduled tour departure time, we will charge extra 50% on the total price.

 

Adverse weather policy for all tours

  • Tours run in all weather conditions, rain or shine.
  • For all participants who do not want to join the tour because of the rain, we offer a 50% refund or the option to join another tour free of charge, according to our availability.
  • We reserve the right to postpone the starting time of a tour for up to 60 minutes.