Cancellation and adverse weather policy

For shared group tours

• Up to 24 hours before the scheduled tour departure time, there is no cancellation fee.
• Within 24 hours of the scheduled tour departure time, 100% cancellation fee.
• Reschedule is subject to availability of our equipment and tour leaders up to 24 hours before the scheduled tour departure time, free of charge.

For private tours 

• Up to 48 hours before the scheduled tour departure time, there is no cancellation fee.
• Within 48 hours of the scheduled tour departure time, there is a 100% cancellation fee.
• Reschedule is subject to availability of our equipment and tour leaders, up to 48 hours before the scheduled tour departure time, free of charge.

For big groups, >15participants

• Up to 20 days before the scheduled tour departure time, there is no cancellation fee.
• Between 19 and 8 days before the scheduled date of the tour, there is a 50% cancellation fee.
• Within 7 days before the scheduled date of the tour, there is a 100% cancellation fee.

Adverse weather policy for all tours

• Tours run in all weather conditions, rain or shine.
• For all participants who do not want to join the tour because of the rain, we offer a 50% refund or the option to join another tour free of charge, according to our availability.
• We reserve the right to postpone the starting time of a tour for up to 60 minutes.